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Home / what if seller on ebay says no returns and you want to return an item

what if seller on ebay says no returns and you want to return an item

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eBay tries to promote hassle-costless returns. However, it is ultimately up to the sellers to decide upon their return policy, as each seller essentially runs their own shop on eBay. Nonetheless, the simplest way to brand a return is to use your account on eBay.

  1. ane

    Find the return policy. Look for the receipt you received past e-mail from eBay for the purchase. Information technology should accept the render policy on information technology. If it doesn't, you lot tin besides find the social club on eBay by logging in and looking nether your account.[1]

    • eBay recommends that the seller use a drop-downwards menu to add a return policy, meaning the policy is commonly listed on the item page.
    • To find the detail y'all bought, wait under "My eBay" and "Purchase History." You lot should be able to detect the order, which volition have a link to the original particular.

  2. 2

    See if the store takes returns. Bank check to make sure the shop takes returns at all. Sellers on eBay accept the option of not offer returns, so it's possible you lot may be out of luck. Many shops will offer returns, though, but because it's good business organisation.[2]

    • However, if what y'all got didn't match the clarification offered past the seller, y'all should be able to get a return no matter what, according to eBay'due south policy.[3]

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  3. 3

    Bank check what the policy states. Shop owners accept several options when they set up their render policy. They can fix how long you have to return an item, as well as what kind of refund you'll receive. They can also set a restocking fee or brand you lot pay for return shipping.[iv]

    • Before trying to return the detail, brand sure you're still in the time range the seller has prepare.

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  1. 1

    Sign into your eBay account. If you lot're not already, you need to be signed into your account. eBay needs to know who you are and your purchase history to offer you a return. You'll but demand your username and password to sign in.[v]

  2. 2

    Find your social club. If you haven't already, you need to find your order. Look for it under "My eBay" and "Purchase History." Your club should exist listed under your recent purchases. If information technology's not, make sure you're signed into the correct account, and not someone else's in the household.[half-dozen]

  3. iii

    Cull "Return This Particular." Once you've found the detail, await for the link that says "More Actions" over to the right. In the drop-down menu, you'll find "Return This Item." Click on it. Once you click on it, you'll be redirected to a return page.[seven]

    • You can too click on the order to bring upwards a new page. On that folio, yous tin can discover "Return Item" in the eye of the page. It should exist nether "Contact Seller."

  4. 4

    Make full in the form. On the grade page, you'll need to fill in some details about the detail. First, you'll need to select a reason for the render from the drop-down list, such every bit "Changed my mind," "Doesn't fit," or "Wrong particular." Then, y'all'll need to add together details near why you lot want to render it. Finally y'all can add together photos of the item to the form if y'all need to prove a indicate. Click "Request a Return" when you are done.

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  1. 1

    Impress out the return labels. Once y'all click on render, eBay should requite you lot return labels. Y'all'll have a return aircraft label, which will proceed the exterior of the package, as well as a render packing slip, which will continue the inside of the package.[eight]

  2. 2

    Await on the seller. In some cases, yous may need to look on eBay to contact the seller. Ordinarily, y'all'll but need to await if the package is large or difficult to send. You may as well need to wait if you demand to send the package internationally.[nine]

  3. iii

    Package upward the item. Repack the detail to get it ready to ship, placing the packing slip inside. You can put it back in the same packet if it is yet suitable for aircraft. You only need to make sure the old aircraft characterization is fully covered upwardly past the new shipping label.[10]

    • Don't forget to seal up the item with packing tape. You don't want the box to come undone in transit.

  4. iv

    Put it in the mail service. In one case yous've repackaged it, all that's left to do is to mail it back. If your using the eBay mailing slip, you should exist able to just manus information technology off to the carrier. Make certain to mail service information technology dorsum within 5 business organization days of press the label.[11]

    • If you don't use eBay's shipping labels, such as if the seller sends you a return label, try to include tracking if possible. That mode, if there'south a dispute, yous have some evidence of when the package was returned.

  5. five

    Wait for information technology to accomplish the seller. When using an eBay aircraft characterization, you'll go tracking information, then that y'all know when it reaches the seller. Once the seller has gotten the detail, you should receive a refund within half dozen business days.[12]

    • For a replacement item, the seller should post it within 5 days of receiving the request, not the detail.

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Add together New Question

  • Question

    Does the buyer refund money before or after the item is sent dorsum on eBay?

    Community Answer

    They should refund the money after the item is sent back to them. it may take up to 6 days to receive the refund after they have received your packet.

  • Question

    If it's costs less than a £i.00 to return to seller, why do I accept to pay £3.11 for the seller'south label on eBay?

    Community Answer

    This is to compensate for the coin the seller lost dealing with a return. Some sellers offering free returns and some don't.

  • Question

    Can I return an item on eBay and ask for a refund?

    Community Answer

    Yes, but ask the seller first whether they offer a refund. Most big sellers and corporate sellers will offer a refund.

  • Question

    Do I take the render to the postal service office or shop?

    CageyCat

    Take it to your local post role. Pay to insure the contents. Pay for tracking and proof of delivery. Keep those receipts, in case the seller claims he or she didn't go the return.

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  • Many sellers crave you to pay for return postage. In some cases, it may be deducted from your refund.

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About This Article

Commodity Summary X

To render an item on eBay, start by signing into your account and pulling up your order nether "Buy History" on the "My eBay" menu. When you locate the detail, click on "More Actions" on the right side of the description and select "Return This Item" from the drop-downwards bill of fare. Then, fill in the form and click "Request a Return." Side by side, print out the render labels, repack the item, and put information technology in the mail to send it back to the seller. Finally, await to wait up to 6 days afterwards the seller receives the particular to become your refund. For advice on how to discover an eBay shop's return policy, read on!

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Source: https://www.wikihow.com/Return-an-Item-on-eBay